| Q: |
When will my bills be sent? |
| A: |
We will bill you at least 22 days prior to the due date.
|
| Q: |
Where can I mail my payment? |
| A: |
|
REGULAR MAIL
Harford Mutual Insurance Group
P. O. Box 62434
Baltimore, Maryland 21264
|
OVERNIGHT/EXPRESS MAIL
Harford Mutual Insurance Group
200 North Main Street
Bel Air, Maryland 21014-3544
|
FOR FASTEST PROCESSING: Use the pre-coded envelope and billing stub provided and write your billing customer number on your check.
|
| Q: |
What if my payment is late? |
| A: |
A notice of cancellation will be issued if payment is not received by the due date of the bill.
|
| Q: |
What if my check is returned by the bank? |
| A: |
We will automatically re-deposit the check with the bank for a second presentment. If the check is returned by the bank for a second time, we will issue a cancellation for non-payment of premium notice. Please note: If the check had been provided to satisfy a previously issued notice of cancellation, then the cancellation date will go back to the cancellation date advised in the original cancellation notice.
|
| Q: |
Can I change the due date of my bill? |
| A: |
No, the bill due date is based on the effective date of the policy, due according to your payment plan.
|
| Q: |
What if I pay less than the minimum due required on my bill? |
| A: |
Paying less than the required minimum due payment may result in a notice of cancellation being issued.
|
| Q: |
How does a change to my policy affect my bill? |
| A: |
When an endorsement to a policy is processed that is premium bearing, the change may increase or decrease the remaining scheduled premium payments.
|
| Q: |
How does the installment plan work? |
| A: |
Refer to Direct Bill Flexible Pay Plan Options.
|
| Q: |
What do I do if I receive my bill and the premium should be paid by my mortgage company? |
| A: |
For a commercial policy we do not have the billing capability at the present time to directly bill a mortgage company. You should forward the bill to the mortgage company for payment.
|
| Q: |
What if my policy is canceled? |
| A: |
If your policy is canceled, the unearned premium, if any, will be used against any unpaid balance. If no balance remains, any unused premium will be returned to the insured.
|
| Q: |
Can I pay my bill with a credit card? |
| A: |
Yes, we accept VISA®, MasterCard®, Discover®, and American Express®. Call 1-855-590-2456 or Pay Online
|
| Q: |
Can I pay my bill over the telephone? |
| A: |
Yes, please call 1-855-590-2456 .
|
| Q: |
What should I do if my billing address changes? |
| A: |
As soon as you are aware your billing address is changing, please notify your insurance agent.
|
| Q: |
Who do I call about my bill? |
| A: |
For questions about your bill, please call the Harford Mutual Accounting Department toll-free at 1-866-377-1896 Monday through Thursday 8:30 a.m. to 4:30 p.m. and Friday 8:30 a.m. to 3:30 p.m. (EST) |
