Harford Mutual announces role changes for several employees, to align with company goals.
To further our ongoing commitment to product development and improvement, Charmian Hess will transition to the role of Product Development Specialist over the next several months. Charmian has been with Harford Mutual since 1990, starting as a commercial underwriter and earning her CPCU, CIC, CRM, and AINS certifications. For the past 12 years, Charmian has been a Production Underwriter managing agents in Maryland, Pennsylvania, Virginia, and Delaware gaining intimate knowledge of what our agents want for their clients and what our competitors are offering. For the past four years, Charmian has spearheaded a small cross-departmental team leading product development efforts by examining our forms and coverages. With her extensive product knowledge, Charmian serves as Marketing’s subject matter expert for the development and accuracy of the Harford Mutual Product Guide and target list of accounts for agents.
As part of the expansion of our Special Investigations Unit, Jackie Selke has taken on the new role of SIU Analyst. Jackie has been with Harford Mutual since 2014, starting as a claims examiner and earning her AIC designation. For the past five years, Jackie has been a valuable member of the claims department, primarily handling medium-size liability losses and serving as the preferred claim handler on several large accounts. As Special Investigations Unit Analyst, Jackie will work to identify possible fraudulent transactions. With the use of referrals from other departments, trend reports, programs designed to identify fraud trends, and her own experience as a claims examiner, Jackie will discern which activities indicate potential for fraud or abuse.
Shannon Siegert has been promoted to Foundation Underwriting Supervisor for the Northern Territory. Shannon’s appointment to lead the Northern Region is based on her existing relationships with northern agency partners. Shannon is a native of Maryland and graduated from the University of Pittsburgh with a Bachelor of Arts in Communication. She has 12 years of experience in insurance, beginning in a claims department. In 2009, Shannon moved into small business underwriting and was selected to complete a professional development program with extensive focus on insurance policy language, coverage, and concepts. Shannon moved to the Western PA territory in 2013 to manage a $10 million book of business on accounts up to $200,000 in premium, growing the territory by over 6%. In addition to her underwriting role, Shannon served as a trainer and mentor to new underwriters coming out of the professional development program and developed a hybrid role for herself where she acted as both the underwriter and sales executive for her territory.